FAQ'S

 
Aerobus
Aerobus FAQs

FAQ's

FAQ'S - All information that you need to know about the transportations transfer, from Lisbon Airport to several city points. 

  • 01. Why should I choose the Aerobus?

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    The Aerobus is a personalized, safe and fast transport service made up of a dedicated and helpful staff. It stops at the most hotels and runs daily from 7am to 11pm. There is a special baggage compartment inside the bus and transport accessibility for passengers with reduced mobility is guaranteed.

  • 02. What advantages does the Aerobus ticket give me?

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    You will automatically get a 10% discount on all Yellow Bus Official Sightseeing Tours when you purchase one of the 3 Aerobus ticket modes on board vehicles or at the official ticket office located at Praça do Comércio.

  • 03. Are animals allowed on the Aerobus?

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    Yes, small pets are allowed on the Aerobus as long as they are in appropriate boxes or cages during the whole trip.

  • 04. What about bicycles?

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    Bicycles are also allowed as long as they don’t block the passage of other passengers. Please send an e-mail to yellowbus@carris.pt with the day and approximate time you will be travelling on the Aerobus so that all staff can be advised and provide any necessary assistance.

  • 05. Why should I purchase tickets online?

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    We suggest you make your purchase in advance via our website in order to guarantee the 10% discount on 24h and 2x24h tickets (adult). Besides guaranteeing the best prices, you will avoid delays and queues. 

  • 06. What are the alternatives if I do not want to purchase online?

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    If you are unable to purchase your tickets by using a credit card, you may do so at one of the following places:

    • Airport

    • Yellow Bus kiosk at Praça do Comércio

    • Praça da Figueira

    • Santa Justa Lift

    • Official ticket agents

    • You can also purchase your ticket from the Aerobus Driver

  • 07. How do I receive my tickets?

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    Once you have completed your purchase, you will receive an e-mail with the electronic and print-ready vouchers. You will need to print the vouchers in order to exchange them for tickets on the Aerobus.

  • 08. Can’t I just show the vouchers on my smartphone?

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    At the moment we are not able to take full advantage of e-ticketing technology. We are working on this issue. Therefore, you will need to print the vouchers.

  • 09. What if I’m at a Hotel that does not have access to a printer?

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    Please contact the Hotel Reception or the Reception of the accommodation unit in which you are staying and question them on this possibility. Many hotels have a computer center. Others will be happy to print the vouchers for you.